Privacy Policy

Last updated 30 October 2026

Scope

This policy explains how Northern EFI & Mechanical (The Trustee for THE E & G DI FABIO FAMILY TRUST) ABN 12836787670 ("we", "us") collects, holds, uses and discloses personal information, and how you can access it, correct it or complain. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988. It applies to this website, our online services and your dealings with us.

The Personal Information We Collect

Depending on how you deal with us, we may collect:

  • your name, phone number, email address and postal address;
  • the details of your enquiry, booking, order, account or the products and services you receive from us;
  • payment and billing details needed to process payments;
  • your communications with us; and
  • information about how you use this website (such as the pages you view, how you arrived, your type of device and your country), collected with cookies, analysed, and used for commercial purposes, including in de-identified and aggregated form.

We do not usually collect sensitive information. If we need it to provide a service to you, we collect it only with your consent and only as the law allows.

How We Collect It

We collect personal information directly from you when you contact us, send a form on this website, make a booking, create or use an account, or buy from us. We may also collect it from someone authorised to act for you, from publicly available sources, or automatically when you use this website.

How We Hold It

Personal information is generally held in our business system. We protect it from misuse, interference, loss and unauthorised access, change or disclosure with encryption, access controls and the security measures of our system. When we no longer need personal information for any purpose the law allows, we take reasonable steps to destroy or de-identify it, unless the law requires us to keep it.

Why We Collect, Use and Disclose It

We collect, hold, use and disclose personal information to:

  • respond to your enquiries and provide the products and services you ask for;
  • manage your account, bookings, orders, billing and payments;
  • communicate with you, including about our products and services;
  • operate, secure and improve this website and our services; and
  • meet our legal and regulatory obligations.

We use or disclose it for another purpose only where you would reasonably expect it, you consent, or the law allows or requires it.

Who We Disclose It To

We do not sell information that identifies you. We may disclose personal information to the service providers who help us run our business (including the provider of our business system, who holds it on our behalf, and payment, delivery and communication providers), to professional advisers, to anyone you authorise, and where the law requires or allows it.

Overseas Disclosure

Our business system stores personal information in Australia. Some of our service providers may hold or process information outside Australia. Where we disclose personal information to a recipient overseas, we take reasonable steps to ensure it is handled in line with the Australian Privacy Principles.

Direct Marketing

We may use your contact details to tell you about our products and services. You can opt out at any time by using the unsubscribe option in our messages or by contacting us, and we will stop. We do not sell or give your contact details to others for their own marketing.

Dealing With Us Anonymously

You can browse this website and make general enquiries without telling us who you are, or by using a pseudonym. For bookings, orders, accounts and most services we need your name and contact details, and we cannot provide them without these.

Your Rights and Choices: Access and Correction

You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We respond within a reasonable time, usually 30 days, and access and correction are free. If we refuse a request, we tell you why in writing and how to complain.

How to Make a Complaint

If you think we have mishandled your personal information, contact us first using the details below and tell us what happened. We acknowledge your complaint, look into it, and respond in writing within a reasonable time, usually 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.

Contact Details

Northern EFI & Mechanical
Contact us through this website.

This Policy

This policy is available free of charge on this website. If you would like it in another form, contact us. We may update it from time to time; the date at the top shows when it last changed.